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Information for the Customer about the right of withdrawal from a distance contract:

 

As a consumer you have the right to withdraw from the agreement concluded in the Online Shop within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which you acquired possession of things or a third party other than the carrier and indicated by you came into possession of things. To exercise the right of withdrawal, you must inform us of the decision to withdraw from this contract through an unequivocal statement (eg. a letter sent by post or e-mail). You may send the statement, for example:

 

by writing to the following address: e:Exq Marta Koniarska ul. Lipowa 2B/16, 81-572 Gdynia;
or in electronic form via e-mail to the following address:
This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.;

 

An exemplary withdrawal form is contained in Annex 2 to the Law on Consumer Rights and additionally available at the Online Shop under the link "Withdrawal from the contract - model". You can use the model withdrawal form, but it is not mandatory.

 

To keep the term of withdrawal, it is enough to send information on exercising the right of withdrawal from contract before the deadline for withdrawal.

 

In the case of termination of this Agreement we shall reimburse all payments received from you, including the costs of delivery of items (excluding additional costs resulting from your choice of a type of delivery other than the least expensive ordinary delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract. Refund payments will be made using the same payment method that you used for the initial transaction, unless expressly agreed otherwise; in any case you will not incur any fees linked with this return. We may withhold reimbursement until receipt of goods or being supplied evidence of its return, depending on which event occurs first.

 

If you have received your item, please send or deliver it to us at the following address: ul. Lipowa 2B lok. 16, 81-572 Gdynia (Poland), promptly and in any event no later than 14 days from the day on which you let us know about withdrawal from this agreement. The deadline is met if you send back the item before the deadline of 14 days. You will have to bear the direct cost of returning items. You are responsible only for a reduction in the value of things resulting from the use of it in any different way than it was necessary to establish the nature, characteristics and functioning of things.