ONLINE SHOP REGULATIONS
4ZIELONESLONIE.PL
Table of Contents:
GENERAL PROVISIONS
ONLINE STORE ELECTRONIC SERVICES
CONDITIONS FOR ENTERING INTO AN AGREEMENT OF SALE
METHODS AND TERMS OF PAYMENT FOR PRODUCT
COST, METHODS AND DELIVERY TIME
COMPLAINTS
EXTRAJUDICIAL MEANS OF DEALING WITH COMPLAINTS AND SEEKING REDRESS AND ACCESS TO THESE PROCEDURES
RIGHT OF WITHDRAWAL (RELATED TO AGREEMENTS OF SALE CONCLUDED FROM 25TH DECEMBER 2014)
PROVISIONS FOR ENTREPRENEURS
FINAL PROVISIONS
MODEL FORM OF WITHDRAWAL
Online Store www.4zieloneslonie.pl cares about consumer rights. The consumer may not waive the rights conferred on him by the Act on Consumer Rights. The provisions of the agreements less favorable to the consumer than the provisions of the Act on Consumer Rights will be void and, in their place, the provisions of the Law on Consumer Rights. Consequently, the provisions of these Regulations are not intended to exclude or limit any consumer rights conferred on them by mandatory provisions of law, and any possible doubts should be explained for the benefit of the consumer. In the event of any inconsistency provisions of these Regulations with the above provisions, priority is given to these provisions and should be used.
1.GENERAL PROVISIONS
1.1.Online Store available at the Internet address www.4zieloneslonie.pl is run by MARTA KONIARSKA conducting business under the name E: EXQ MARTA KONIARSKA entered in the Central Register and Information on Economic Activity of the Republic of Poland led by the minister responsible for economic affairs, having: an address for a place of business and an address for deliverance: ul. Lipowa 2B/16, 81-572 Gdynia, NIP 5862289113, REGON 222057301, electronic mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..
1.2.These Regulations are aimed at both consumers and traders using the online shop (except point. 9 of the Regulations, which is addressed only to entrepreneurs).
1.3.The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed for purposes within the scope and based on the principles outlined in the Privacy Policy published on pages of the Online Store. Providing personal data is voluntary. Any person whose personal data are being processed by the service provider has the right to ask for their content and the right to update and correct them.
1.4.Definitions:
WORKING DAY – one day from Monday to Friday with the exclusion of public holidays .
REGISTRATION FORM – a form available at the Online Store enabling creation of an account
ORDER FORM – Electronic Service, an interactive form available at the Online Store enabling placing of an Order especially through adding Products to the electronic Cart and also determining the conditions of Purchase Agreement, including the method of delivery and payment.
CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by the rules generally applicable a natural person with limited legal capacity; (2) legal person; or (3) organizational unit without legal personality, which the law confers to legal capacity; - Who has concluded or intends to conclude a Purchase Agreement with the Seller.
CIVIL CODE – Civil Code Act of 23rd April 1964 (OJ 1964 No 16, pos. 93, as amended.).
ACCOUNT – Electronic Service, marked with an individual name (login) and a password provided by the Service Recipient collection of resources in the ICT Service Provider, which collects the data provided by the Service Recipient and placed by him Orders in the Online Store.
NEWSLETTER – Electronic Service, electronic distribution service provided by the Service Provider by electronic mail e-mail service that allows all of its users to automatically receive cyclical subsequent editions of the newsletter from the Service Provider containing information about products, news and promotions in the Online Store.
PRODUCT – available at the Online Store mobile object that is the subject of a Purchase Agreement between the Customer and the Seller.
REGULATIONS - Regulations of this Online Store.
ONLINE STORE – Service Providers' Online Store available at the internet address: www.4zieloneslonie.pl.
SELLER; SERVICE PROVIDER – MARTA KONIARSKA conducting business under the name E: EXQ MARTA KONIARSKA entered in the Central Register and Information on Economic Activity of the Republic of Polish led by the minister responsible for economic affairs, having: an address for a place of business and an address for deliverance: ul. Lipowa 2B/16, 81-572 Gdynia, NIP 5862289113, REGON 222057301, electronic mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..
PURCHASE AGREEMENT – Purchase Agreement of a Product concluded or being concluded between the Customer and the Seller through the Online Store.
ELECTRONIC SERVICE – Service provided electronically by the Service Provider to the Service Recipient through the Online Store.
SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by the rules generally applicable a natural person with limited legal capacity; (2) legal person; or (3) organizational unit without legal personality, which the law confers to legal capacity; - using or intending to use the Electronic Service.
CONSUMER RIGHTS ACT, ACT – Act of 30th May 2014 about consumer rights (OJ 2014 pos. 827 as amended.)
ORDER – Customer declaration of intent submitted by the Order Form and aimed directly at the Product Sale Agreement with the Seller
2.ONLINE STORE ELECTRONIC SERVICES
2.1.The Online Store offers the following services: Electronic Account, Order Form and Newsletter.
Account – The use of the Account is possible after a total of three consecutive steps by the Service Recipient – (1) filling in the Register Form, (2) clicking on the „Create account” and (3) confirming the desire to create an account by clicking the confirmation link sent automatically to the specified electronic mail address. It is necessary to provide the following information in the Register Form by the Service Recipient: name and surname/company name, address (street, house/flat number, postcode, town, country), electronic mail address, contact phone number and password. In the case of Recipients of Service who are not consumers it is necessary to also provide the company name and tax identification number.
Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the ability, at any time and for any reason, to remove the Account (resignate from the Account) by sending the appropriate request to the Service Provider, in particular via e-mail to the address: This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to the address: ul. Lipowa 2B/16, 81-572 Gdynia.
Order Form – The use of the Order Form starts when the Service Recipient adds the first Product to the electronic cart in the Online Store. Submission of orders takes place after the execution of two consecutive steps by the Service Recipient – (1) after filling in the Order Form and (2) clicking on the "Confirmation Order" after filling in the Order Form on the Online Store – to this point, it is possible to self modify input data (to do this, follow the prompts and information available on the Online Store). It is necessary to provide the following information in the Order Form by the Service Recipient: name and surname/company name, address (street, house/flat number, postcode, town, country), electronic mail address, contact phone number and information concerning the Purchase Agreement: Product/s, the quantity of Product/s, place and manner of delivery of the Product/s, method of payment. From Service Recipients who are not consumers it is also necessary to provide the company name and tax identification number.
Order Form Electronic Service is a one-off, provided free of charge and is terminated after placing the Order through it or at the time of an early termination of placing an Order through it by the Service Recipient.
Newsletter – use of the Newsletter follows providing the recipient's name and e-mail address in the "Newsletter" tab visible at the Online Store, to which are to be forwarded subsequent editions of the Newsletter and clicking on "Order". You can also subscribe to the Newsletter by checking the appropriate checkbox during the process of setting up an Account – at the time of creation of the Account the Service Recipient is signed up to the Newsletter.
Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the ability, at any time and for any reason, to sign off the Newsletter (resignate from the Newsletter) by sending the appropriate request to the Service Provider, in particular via e-mail to the address: This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to the address: ul. Lipowa 2B/16, 81-572 Gdynia.
2.2.The technical requirements necessary to work with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with internet access; (2) access to electronic mail; (3) internet browser: Mozilla Firefox version 17.0 and better or Internet Explorer version 10.0 and better, Opera version 12.0 and better, Google Chrome version 23.0. and better, Safari version 5.0 and better; (4) recommended minimum screen resolution: 1024x768; (5) turning on in the web browser the possibility of saving cookies and operating javascript.
2.3. The Service Recipient is obliged to use the Online Store in accordance with the law and morality whereas having respect for personal rights, copyright and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to give input consistent with the facts. A Service Recipient is forbidden delivery of illegal content.
2.4.Complaints procedure:
Complaints regarding providing of Electronical Services by the Service Provider as well as other complaints regarding the functionality of the Online Store (excluding the complaint procedure of a Product that has been designated in point 6 of the Regulations) Service Recipient can file for example:
in writing to the address: ul. Lipowa 2B/16, 81-572 Gdynia;
electronically via email to the address: This email address is being protected from spambots. You need JavaScript enabled to view it.;
- It is recomended for the Service Recipient to include the following in the complaint description: (1) the information and circumstances relating to the subject of complaint in particular the type and date of occurrence of irregularities; (2) Service Recipient requests; and (3) contact details of the person filing the complaint - it will facilitate and speed up the examination of the complaint by the Service Provider. Requirements listed in the previous sentence have the form of recommendations only and do not affect the effectiveness of the complaints lodged without the recommended description of the complaint.
Response to the complaint by the Service Provider takes place immediately and not later than within 14 calendar days from the date of its submission.
3.CONDITIONS FOR ENTERING INTO AN AGREEMENT OF SALE
3.1.Conclusion of the Purchase Agreement between the Customer and the Seller shall take place after the Customer submits an Order using the Order Form in the Online Store in accordance with paragraph. 2.1.2 of the Regulations.
3.2.Product prices shown on the Online Store are given in Polish zloty and include taxes.Of a total price, including taxes, of the Product which is the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and if the amount of those fees can not determined - the obligation to pay them, the Customer is informed on the Online Store when placing an Order, including the time of expressing by the Customer the will to be bound by the Purchase Agreement.
3.3.The procedure of concluding a Purchase Agreement in the Online Store using the Order Form
Conclusion of the Purchase Agreement between the Customer and the Seller shall take place after the Customer submits an Order in the Online Store in accordance with paragraph. 2.1.2 of the Regulations.
After submiting an Order the Seller shall immediately confirm its receipt and concurrently takes the Order for execution. Confirming receipt of the Order and accepting it to implement starts by sending the Customer an appropriate e-mail message to an address specified during the order process, which includes at least a statement of Sellers' receipt of the Order and its adoption to implementation and confirmation of the Purchase Agreement. Upon receipt of the above e-mail a Purchase Agreement between Customer and Seller is concluded.
3.4.Consolidation, security, and providing the customer with the concluded Purchase Agreement occurs through (1) the provision of these Regulations on an Online Store, and (2) sending the Customer an e-mail referred to in point. 3.3.2. Regulations. The content of the Purchase Agreement is further perpetuated and secured in a computer system of the Online Store Seller.
4.METHODS AND TERMS OF PAYMENT FOR PRODUCT
4.1.The Seller shall give the Customer following methods of payment under the Purchase Agreement:
Payment by cash on delivery.
Payment by transfer to the Seller's bank account.
Electronic payments and credit card payments via the service Przelewy24.pl - possible current payment methods are specified on the Online Store information tab concerning methods of payment and on the website http://www.przelewy24.pl/.
Settlement of transactions and electronic payments by debit card are carried out at the choice of the Customer through the service Przelewy24.pl. Support for electronic payments and by debit card is lead by:
Przelewy24.pl - the company Dialcom24 Co. Ltd. with its seat in Poznan (address: ul. Kanclerska 15; 60-327 Poznań) entered in the Register of Entrepreneurs of the National Court Register under the number 0000306513, registration files are kept by the District Court for Poznań - Nowe Miasto and Wilda in Poznań, the share capital of 1.697. 000 zł, TIN: 7811733852.
4.2.Payment Term:
In the case of selection by the Customer transfer payments, electronic payments or debit card payments, the Customer is obligated to make payment within 7 calendar days from the date of concluding the Purchase Agreement.
In the case of selection by the Customer payment by cash on delivery, the Customer is obligated to make payment at the time of recieving the delivery.
5.COST, METHODS AND DELIVERY TIME
5.1.Product delivery is available on territory of Poland.
5.2.Product delivery to the Customer is paid for, unless the Purchase Agreement provides otherwise. Product delivery costs (including fees for transportation, delivery and postal services) are indicated to the Customer at the Online Store information tab on the costs of delivery and during submission of Orders, including at the time of expression by the Customer the will to be bound by the Purchase Agreement.
5.3.The Seller shall give the Customer the following methods of delivery or receipt of the Product:
Postal package, collect on delivery.
Courier package, collect on delivery.
5.4.Date of Product delivery to the Customeris up to 21 working days, unless the description of the Product or in the process of filing an Order a shorter term is given. In the case of Products with different delivery dates, the delivery date is the longest given period, which may not exceed 21 working days. Starting point of delivery of the Product to the Customer is calculated in the following manner:
In case the Customer chose payment by transfer, electronic payment or debit card - from the date of recognition of the Seller's bank account or checking account.
In case the Customer chose payment by cash on delivery – from the date of conclusion of the Purchase Agreement.
6.COMPLAINTS
6.1.If a sold Product has a defect natural or legal, the basis and responsibilities (warranty) of the Customer in regard to the Seller, are defined by generally applicable laws, in particular the Civil Code. For Purchase Agreements entered into before 24th December 2014, the basis and extent of liability of the Seller to the Customer who is a natural person who purchases a Product for purposes unrelated to their professional activity or business, for non-compliance of the Product Purchase Agreement are set out by the applicable laws, especially the law of 27th July 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws of 2002 No. 141, item. 1176, as amended.).
6.2.The Seller shall deliver the Product to the Customer without flaws. Detailed information on the Sellers' liability due to a defect of the Product and Customer permissions are available on the Online Store information tab concerning the complaint.
6.3.The complaint may be filed by the Customer, for example:
in writing to the address: ul. Lipowa 2B/16, 81-572 Gdynia;
electronically via e-mail to the address: This email address is being protected from spambots. You need JavaScript enabled to view it.;
6.4.It is recomended for the Customer to include the following in the complaint description: (1) the information and circumstances relating to the subject of complaint in particular the type and date of occurrence of the defect; (2) specification on how to bring the Product into conformity with the Purchase Agreement or a statement of the price reduction or withdrawal from the Purchase Agreement; and (3) contact details of the person filing the complaint - it will facilitate and speed up the examination of the complaint by the Seller. Requirements listed in the previous sentence have the form of recommendations only and do not affect the effectiveness of the complaints lodged without the recommended description of the complaint.
6.5.The Seller will respond to the complaint by immediately and not later than within 14 calendar days from the date of its submission. Lack of response in the aforementioned term equals recognizing the complaint as valid by the Seller.
6.6.A Customer who exercises the powers under warranty, is obliged at the expense of the Seller to deliver the defective Product to the following address: ul. Lipowa 2B/16, 81-572 Gdynia. If due to the nature of the Product or the way it is mounted delivery by the Customer would be extremely difficult, the Customer is obliged to provide the Product to the Seller at the place where the Product is located.
7.EXTRAJUDICIAL MEANS OF DEALING WITH COMPLAINTS AND SEEKING REDRESS AND ACCESS TO THESE PROCEDURES
7.1.Detailed information on the possibility of benefitting by the Customer who is a consumer of extrajudicial methods of complaint and redress and rules of access to these procedures are available on the premises and on the websites of district (municipal) consumer advocates, social organizations to which statutory tasks belong consumer protection, Provincial inspectorates of Trade Inspection and at the following sites Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and also http://www.uokik.gov.pl/wazne_adresy.php.
7.2.The customer who is a consumer has the following possible examples of using extrajudicial means of dealing with complaints and redress :
The customer is entitled to turn to a permanent amicable consumer court, referred to in Art. 37 of the Act of 15th December 2000 about Trade Inspection (OJ 2001 No. 4 pos. 25, as amended.), with a request for resolution of a dispute arising out of the Sale Agreement. Rules of organization and operation of permanent amicable consumer courts are determined by the justice ministry decree dated 25th September 2001 on the rules of organization and operation of permanent amicable consumer courts. (Journal of Laws 2001, No. 113, item. 1214).The customer is entitled to turn to a permanent amicable consumer court, referred to in Art. 37 of the Act of 15th December 2000 about Trade Inspection (OJ 2001 No. 4 pos. 25, as amended.), with a request for resolution of a dispute arising out of the Sale Agreement. Rules of organization and operation of permanent amicable consumer courts are determined by the justice ministry decree dated 25th September 2001 on the rules of organization and operation of permanent amicable consumer courts. (Journal of Laws 2001, No. 113, item. 1214).
The customer is entitled to turn to the provincial inspector of Trade Inspection in accordance with Art. 36 of the Act of 15th December 2000. Trade Inspection (OJ 2001 No. 4 pos. 25, as amended.), with a request to initiate a mediation procedure on amicable settlement of the dispute between Customer and Seller. Information on rules and mode of mediation procedure conducted by the provincial inspector of Trade Inspection is available on the premises and on the websites of the Provincial Inspectorates of the Trade Inspection.
The customer can get free help on settlement of the dispute between the Customer and Seller, also taking advantage of the free assistance of district (municipal) consumer ombudsman or social organization to which statutory tasks belong consumer protection (including the Consumer Federation, Association of Polish Consumers). Tips are granted under the Consumer Federation email address This email address is being protected from spambots. You need JavaScript enabled to view it. and the Polish Consumers Association toll-free consumer helpline number 800 889 866.
8.RIGHT OF WITHDRAWAL (RELATED TO AGREEMENTS OF SALE CONCLUDED FROM 25TH DECEMBER 2014)
8.1.A consumer who has a contract at a distance may, within 14 calendar days withdraw from it without giving any reason and at no costs, with the exception of those referred to in point. 8.8 Regulations. To meet the deadline it is enough to send a statement before the date expiry. The statement of withdrawal may be made, for example:
in writing to the address: ul. Lipowa 2B/16, 81-572 Gdynia;
via e-mail to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.;
8.2.An exemplary withdrawal form is contained in Annex 2 to the Law on Consumer Rights and additionally available in point. 11 of the Rules and on the Online Store in the section on withdrawal. The consumer may use the model form, but it is not mandatory.
8.3.The period of withdrawal begins:
for contracts performed by the Seller in which he hands the Product being obliged to transfer his ownership (eg. Purchase Agreement) – from to taking possession of the Product by a consumer or a person designated by the third party other than the carrier, and in the case of a contract which: (1 ) includes many Products that are delivered separately, in lots or in parts - from taking possession of the last Product, lot or piece; or (2) by the regular delivery of Products for a fixed period - from taking possession of the first of the Products;
for other contracts – from the date of entering into the contract.
8.4.In the event of withdrawal from a distance contract it is considered to be unmade.
8.5.The Seller must promptly and not later than within 14 calendar days of receipt of the declaration from the consumer to withdraw from the contract, return to the consumer all payments made by him, including the cost of delivery of the Product (excluding additional costs resulting from the Customer's method of delivery other than plain cheapest shipping method available in the Online Store). Seller shall refund the payment using the same method of payment, which was used by the consumer, unless the consumer has expressly agreed to a different way of return, which does not bind him with any cost. If the Seller did not suggest that he himself will reclaim the Product from a consumer, he may withhold the reimbursement payments received from the consumer untill the receipt of the Product back or being supplied by the consumer of evidence of its return, depending on which event occurs first.
8.6.The consumer is required immediately and no later than within 14 calendar days from the date on which he withdrew from the contract, to return the Product to the Seller or give it to a person authorized by the Seller for pick up, unless the Seller has proposed that he reclaims the product. To meet the deadline just return the Product prior to its expiration. The consumer may return the Product to the address: ul. Lipowa 2B/16, 81-572 Gdynia.
8.7.The consumer is responsible for the reduction in value as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
8.8.Possible costs related to the withdrawal from the contract by the consumer, which shall be beared by the consumer :
If the consumer has chosen a method of delivery of the Product other than ordinary cheapest shipping method available in the Online Store, the Seller shall not be obliged to reimburse the extra costs incurred by the consumer.
The consumer bears direct costs of returning the Product.
In the case of the Product as a service, the pursuit of which - at the express request of the consumer - has started before the deadline to withdraw from the contract, the consumer who exercises his right of withdrawal after filing such a request, is obliged to pay for services met until withdrawal. The amount of the payment is calculated in proportion to the extent fulfilled by the liabilities, including the contractually agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the fulfilled benefits.
8.9.The right of withdrawal from a distance contract is not granted to the consumer in respect of contracts:
(1) of the provision of services, if the Seller made a full service with the express consent of the consumer, who has been informed before the provision that after it is fulfilled by the Seller, he will lose the right of withdrawal; (2) in which the price or remuneration depends on fluctuations in the financial market over which Seller has no control, and which may occur before the deadline for withdrawal; (3) where the product supplied is non-prefabricated, manufactured according to the specifications of the consumer or used to satisfy the individual needs; (4) where the product supplied is undergoing rapid decay or having a short shelf life; (5) where the Product is supplied in sealed packaging that after opening the package can not be returned due to health protection or hygiene reasons, if it were unsealed after delivery; (6) in which Products after delivery, due to their nature, are inextricably linked with other things; (7) where the subject of the provision are alcoholic beverages, the price of which has been agreed at the conclusion of the Purchase Agreement and the supply of which can only take place after 30 days and whose value depends on fluctuations in the market, over which the Seller has no control; (8) where the consumer has expressly requested the Seller to come to him to make urgent repairs or maintenance; if the Seller provides additional services other than those which comply with the consumers demand or provides Products other than parts necessary for repair or maintenance, right of withdrawal granted to the consumer applies for additional services or Products; (9) in which the subject are sound or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery; (10) about delivering newspapers, periodicals or magazines, with the exception of subscription contracts; (11) concluded by public auction; (12) for the provision of accommodation other than for residential purposes, the carriage of goods, car rental, catering, services related to leisure, events, entertainment, sports or cultural, if the agreement marked a day or period of providing th service; (13) for the supply of digital content which is not stored on a tangible medium if the performance has begun with the express consent of the consumer before the deadline to withdraw from the contract and after having informed by the Seller about the loss of the right of withdrawal.
9.PROVISIONS FOR ENTREPRENEURS
9.1.This section of the Rules and the provisions contained therein relate only to Customers and Service Recipients not being consumers.
9.2.The Seller is entitled to withdrawal from the Purchase Agreement concluded with the non-consumer Customer within 14 calendar days of its conclusion. Withdrawal from the Purchase Agreement in this case may follow without giving any reason and does not grant the Customer who is not a consumer any claims against the Seller.
9.3.In case of non-consumer Customers the Seller has the right to restrict available methods of payment, including required prepayment in whole or in part, regardless of the chosen method of payment by the Customer and the fact of concluding a Purchase Agreement.
9.4.At the moment of supplying the carrier by the Seller with the Product the Customer who is not a consumer is being passed the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product. In this case the Seller shall not be liable for any loss or damage that occured after placing the Product for carriage until its release to the Customer and for delay in the carriage of the consignment.
9.5.In case of sending the Product to the Customer by a carrier the non-consumer Customer is obliged to examine the shipment at the time and in the manner adopted for consignments of this kind. If he finds that during transport there has been a loss or damage of the Product he shall be required to perform all actions necessary to determine the liability of the carrier.
9.6.In accordance with Art. 558 § 1 of the Civil Code liability of the Seller under the warranty for the Product to the Customer who is not a consumer is excluded.
9.7.In the case of Service Recipients that are not consumers the Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service Recipient an appropriate statement.
9.8.The responsibility of the Service Providers/Sellers in relation to the Customer/ Service Recipient who is not a consumer, regardless of its legal basis, is limited - both in a single claim, as well as any claims in total - to the amount paid and delivery costs under the Contract, but not more than the amount of one thousand zloty. The Service Provider/Seller is liable in relation to the Customer/Service Recipient who is not a consumer only for the typical damage predicted at the time of concluding the contract and shall not be liable for loss of profit in relation to the Customer/Service Recipient who is not a consumer.
9.9.Any dispute arising between the Seller/Service Provider and the Customer/Service Recipient who is not a consumer shall be subjected to the appropriate court for the main office of the Seller/Service Provider.
10.FINAL PROVISIONS
10.1.The contracts concluded through the Online Store are concluded in Polish.
10.2.Changing the Regulations:
The Service Provider reserves the right to make changes to the Regulations for important reasons that is: change of law; changes in the modes of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Regulations.
In case of concluding an agreement of a permanent nature on the basis of these Regulations (eg. Provision of Electronic Service - Account) the amended regulations involve the Service Recipient if there have been preserved requirements set out in Art. 384 and 384 [1] of the Civil Code, that is a Service Recipient has been properly notified of the changes and did not terminate the agreement within 14 calendar days from the date of notification. In the event that a change of the Regulations resulted in the introduction of any new taxes or increase existing costs the Service Recipient who is a consumer has the right to withdraw from the contract.
In case of concluding agreements of a different nature than the permanent one under these Regulations (eg. Purchase Agreement) amendments to the Regulations shall in no way infringe the rights acquired by Service Recipients/Customers who are consumers prior to the entry into force of the amendments to the Regulations, in particular, changes in Regulations will not affect the already placed or actively placed Orders and contracts concluded, being realized or executed Purchase Agreements.
10.3.In matters not covered in these Regulations shall apply generally applicable provisions of Polish law, in particular the Civil Code; Act on electronic services of 18th July 2002 (Journal of Laws of 2002 No. 144, item. 1204, as amended.); sales contracts concluded until 24th December 2014 with Customers which are consumers - the provisions of the Law on protection of consumer rights and liability for damage caused by a dangerous product of 2nd March 2000 (Journal of Laws of 2000, No. 22, item. 271, as d.) and Act on specific terms of consumer sales and amending the Civil Code of July 27th, 2002. (Journal of Laws of 2002 No. 141, item. 1176, as amended.); sales contracts concluded after 25th December 2014 with Customers who are consumers - the provisions of the Law on Consumer Rights dated 30th May 2014 (OJ 2014. pos. 827 as amended.); and other relevant provisions of applicable law.
11.MODEL FORM OF WITHDRAWAL
(ANNEX NUMBER 2 TO ACT ON CONSUMER RIGHTS )
A model of withdrawal form
(This form must be filled out and sent back only in case you wish to withdraw from the contract)
– Addressee:
E:EXQ MARTA KONIARSKA
ul. Lipowa 2B/16, 81-572 Gdynia
4zieloneslonie.pl
This email address is being protected from spambots. You need JavaScript enabled to view it.
– I / We (*) hereby announce (*) of my/our withdrawal from the purchase agreement of the following things (*) contract for the supply of the following items (*) contract for work consisting of performing the following things (*) /provision of the following services (*)
– The date of conclusion of the contract(*)/receipt(*)
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent on paper)
– Date
(*) Delete as applicable.